Current

Vacancies

 

KRUGER SHALATI: SUPPORTING AND GROWING LOCAL BUSINESSES


Location: Skukuza, Kruger National Park, South Africa

More about the opportunity

Kruger Shalati, the iconic new hotel set on the Selati railway bridge in the Kruger National Park, is looking to partner with local businesses by leasing new Open Safari Vehicles (OSV) from local entrepreneaurs.

To be considered for this opportunity, your business must be:

  • At least 51% black-owned
  • Registered with CIPC and in good standing.
  • Located within a 200km radius of the Kruger National Park or be a member of the KNP land claimant groups.
  • Willing to sign a 60-month lease agreement with KS, with and option to be renewed.
  • Able to provide proof of secured funding or available finance to purchase the vehicle/s.

 

Please see the below:

  1. Annexure A: Vehicle specification sheet
  2. Annexure B: Lease terms
  3. Annexure C: Documentation checklist (a list of documents that they need to submit with tehir application)

Send your application/pricing proposal including all required documentation to: opportunities@krugershalati.com

Failure to submit all requested information will disqualify your application. Closing date for application/proposal is 01 March 2021. Vehicle lease term to start 01 April 2021.

If you have not received a response from Kruger Shalati regarding your application/proposal within 1 week, please consider your application unsuccessful.

For further enquiries please email: opportunities@krugershalati.com

Kruger Shalati reserves the right to alter or withdraw this advertisement at any time for whatsoever reason.

Annexure A: Vehicle Specifications 

 

Annexure B: Lease Terms 

 

Annexure C: Document Checklist

 

CHEF DE PARTIE 

Location: Skukuza, Kruger National Park, South Africa


Apply Now
Job level: Junior-mid | Type: 3-month fixed term Contract / Permanent| Company: Kruger Shalati

More about the position

Duties and responsibilities:

  • Responsible for preparing, cooking and garnishing meals in conjunction with Kitchen staff for restaurant, banqueting, staff canteen or any other food outlet area. Assists in the management of the kitchen.
  • Plan menus and estimate food and labour costs in consultation with the head chef
  • implement staff rosters and supervise the activities of cooks and assistants
  • discuss food preparation issues with managers, dieticians and other staff members
  • requisition food, kitchen supplies and equipment
  • demonstrate techniques to cooks and advise on cooking procedures
  • prepare and cook food
  • portion food; add gravies, sauces and garnishes
  • explain and enforce hygiene regulations
  • select and train staff
  • freeze and preserve foods.
  • Essential information required by the organisation is accurately communicated to the appropriate personnel and any differences of opinion with other members of staff are dealt with in a manner that maintains goodwill and respect and avoid offence and conflict
  • Management is kept informed in an appropriate level of detail about activities, priorities and results and information and advice on matters within allocated area of responsibility is sought from Management when necessary.
  • Instructions from Management are treated constructively and acted upon.
  • Guest needs and requirements are anticipated and acted upon as soon as possible and GUEST enquiries and requests are dealt with promptly and efficiently. Requests outside area of authority are referred immediately to an appropriate person and requests ac followed through to ensure guest satisfaction.
  • Dissatisfied guests are acknowledged immediately and attended to without delay. The guest is assured that the complaint will receive immediate attention and such complaints are resolved within the individual’s ability or are referred to the appropriate person. Complaints are followed up where appropriate to ensure satisfactory action is taken.
  • Guest satisfaction survey is analysed and dealt with promptly. Wherever possible guest complaints are followed up telephonically and necessary measures taken to apologise and counter the complaint. Follow up report is submitted to management.
  • The job incumbent will at all times maintain the administration systems and procedures as per company standards.
  • A high level of personal cleanliness
  • An interest in cooking
  • Ability to organise efficient work schedules and work under pressure
  • Good communication skills
  • Punctuality
  • Flexibility to perform shift work on a 24-hour rotating roster as required
  • Ability to maintain control and composure in difficult situations
  • Ensure that parking is organized and disciplined
  • Maintain good staff relations, ensuring fair and equitable discipline
  • Investigate and action the causes of staff grievances
  • Complete all administrative requirements correctly and timeously
  • Be fully conversant with statutory requirements regarding catering and club operations and timeously obtain all necessary Licenses
  • Book any bands, discos and other entertainment as required
  • Circulate regularly in both front and back areas of the club, maintaining a high profile with members and staff
  • Report to the committee any aggressive or improper behaviour by members
  • Prepare and submit, on the required format, all information required for budgeting purposes.

Requirements: 

  • Matric qualification
  • Previous experience in a similar establishment +-3 years
  • Formal chef qualification is beneficial
  • General good track record in the industry – portfolio of evidence
  • Good understanding of general kitchen compliance, stock taking and store management

To apply for the position, please forward a motivational letter and an updated CV with a picture of yourself to jobs@krugershalati.com

**Please note that only successful candidates will be contacted. Should you not hear from us within 21 working days – please consider your application unsuccessful. Kruger Shalati reserves the right not to fill the position, to postpone or re-advertise the role. Preference will be given to Kruger Land claim beneficiaries.

Closing date for application is end of business 24 May 2021 If you did not receive a response regarding your application within 2 weeks, please consider your application unsuccessful.

TECHNICAL & MAINTENANCE MANAGER 

Location: Skukuza, Kruger National Park, South Africa


Apply Now
Job level: Mid | Type: Permanent | Company: Kruger Shalati

More about the position

Job description

The Technical & Maintenance Manager role is to develop and implement processes, practices and standards for maintaining all capital and operational equipment to assure the ongoing operation of all facilities within the Kruger Shalati Precinct. This includes planning for, supervising or conducting the maintenance and preventative maintenance of all Buildings, grounds, capital machinery and equipment in business.

The Technical & Maintenance Manager works closely with the Hotel/Business Managers to develop preventative and operational maintenance practices that ensure compliance with all relevant warrantee, safety legislation and engineering good practice.

The role also manages the equipment service schedules that come with the purchase of new equipment, ensuring that service times are adhered to and service logs are maintained.

The Technical & Maintenance Manager also certifies the secure and safe usage of all equipment items in all operational areas.

The Technical & Maintenance Manager is responsible for safe practices when working at heights, must comply to all the rules and regulations when working in a National Park and sensitive eco system.

Compliance and safety of team and guests are of utmost importance.

Essential Requirements: 

  • Ability to develop a maintenance strategy and supporting plans
  • Ability to develop and implement activities to frequently check the appropriateness of work performed using machinery and equipment in the culinary and food and beverage functions
  • Ability to influence and direct management and operational teams
  • Successful completion of some formal education in the engineering (mechanical or electrical) – BSc Engineering, N5 Technical Diploma etc.
  • 5 years’ Experience in a similar role with proven track record.
  • Leadership role of 5 years in a Technical/Maintenance Manager/Engineering or related environment
  • Knowledge and practical experience in defining, implementing and monitoring preventative and maintenance operations
  • Ability to effectively manage internal and external partners
  • Ability to operate maintenance machinery and equipment
  • Ability to transport heavy loads
  • Ability to effectively communicate and influence others in English

Advantageous

  • Ability to research engineering best practice and apply this at work
  • Ability to develop and implement preventative and maintenance practices for continuous improvement
  • Qualification in HACCP and other formal food safety quality assurance frameworks
  • Knowledge and solid practical experience in a Technical/ Maintenance Manager/Engineering management
  • Previous work experience in a 5 Star Hospitality Environment
  • Experience in planning and managing Capital Equipment installations
  • Experienced in utilising stock control specific software
  • Be able to prioritize pressing work and workloads efficiently.
  • Physically fit
  • Sensitive to visual, auditory, smell and touch signals

To apply for the position, please forward a motivational letter, relevant qualifications and an updated CV  to jobs@krugershalati.com

**Please note that only successful candidates will be contacted. Should you not hear from us within 21 working days – please consider your application unsuccessful. Kruger Shalati reserves the right not to fill the position, to postpone or re-advertise the role. Preference will be given to Kruger Land claim beneficiaries.

Closing date for application is end of business 24 May 2021 If you did not receive a response regarding your application within 2 weeks, please consider your application unsuccessful.

HOUSEKEEPING SUPERVISOR

Location: Skukuza, Kruger National Park, South Africa


Apply Now
Job level: Mid | Type: Permanent | Company: Kruger Shalati

More about the position

Job description

The Housekeeping Supervisor supports the Housekeeping Management in supervising the Housekeeping team to achieve the strategic direction and annual plans for Housekeeping operations, as is befitting a Luxury 5-Star Lodge.
The role implements and monitors the systems and conditions that enable the Housekeeping department to provide guests and operations with outstanding housekeeping, laundry and valet services that are of exceptional quality, safety, hygiene and responsiveness to individual needs. The Housekeeping Supervisor works to ensure that the desired standards documented, are implemented correctly and consistently.
The Housekeeping Supervisor supports the Housekeeping Management in implementing the organisation plans for the Housekeeping operations.
The Housekeeping Supervisor supports the Housekeeping Management in monitoring the performance of Housekeeping team members in the department, ensuring that the Housekeeping team continuously develops and displays at all times the level of competence, professionalism, excellence, protocol and etiquette that is expected at a Luxury 5 Star Lodge and general facilities.

Duties: 

  • Inspect guest rooms and all rooms and public areas as per standard to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced/refurbished as required and to make recommendations to the Housekeeping Management as appropriate
  • Monitor housekeeping personnel to ensure particularly known repeat guests and other VIPs receive special attention
  • Schedule and regularly conduct routine inspections of equipment and areas under the control of the housekeeping department
  • Implement and monitor policies, processes and standards to ensure effective high-quality Housekeeping service is provided to guests and hotel operations
  • Implement and monitor processes to understand the department’s needs and expectations of guests, and report on these
  • Implement and monitor processes that facilitate immediate response to service requests received from guests
  • Provide direction, oversight and guidance to the Housekeeping team
  • Assist the Human Resources function in attracting and selecting suitable employees for the Housekeeping functions
  • Implement and monitor with Housekeeping Management, department par-stock levels for chemicals, amenities, linen and other items required for the operation of Housekeeping department
  • Ensure Housekeeping departments implement all relevant security and health and safety policies, processes and procedures ensuring compliance with local legislation
  • Implement and monitor implementation of an effective keys control system for areas relevant to the Housekeeping department, ensuring safety and security of guests, fellow employees, residents, equipment and supplies
  • Facilitate communication and collaboration of the Housekeeping team and across the organisation
  • Prepare all staff working schedules for the department through the weekly forecast, and to allocate these to staff as appropriate
  • Check manning levels on a daily basis to ensure the department is adequately staffed at all times, booking and reducing casual staff where appropriate
  • Ensure that induction and training is being carried out according to policy for new employees
  • Ensure that departmental Training Records are kept up to date
  • Effectively supervise the Housekeeping team by being a positive role model, providing a common vision and effective communication
  • Ensure the development of a Housekeeping team so they take pride in what they do, take personal responsibility for their work, pay attention to detail, innovate, take initiative, and work competently and confidently as one team
  • Take personal responsibility to develop the Housekeeping team’s professional competence – running daily/weekly ‘Drills’ and training.
  • Ensure that all Housekeeping team members have received and are receiving on-going training in cleaning and safety practices.
  • Monitor team and individual performance indicators and targets for the Housekeeping team
  • Ensure that Housekeeping policies, standards and rules are communicated and monitored in the Housekeeping team
  • Ensure that all Housekeeping team members receive regular performance feedback and support their documented development plans
  • Together with Human Resources or Housekeeping Management, conduct disciplinary discussions with underperforming Housekeeping team members where retraining and coaching have failed to bring about the desired results
  • Promote and maintain compliance and awareness of health, safety and security issues in accordance with applicable legislation and best practice
  • Implement Housekeeping department wide systems, processes and activities to ensure compliance with relevant legislation
  • Monitor and control housekeeping procedures, including lost and found, security and emergency procedures, health and safety for employees and guests
  • This Job Description outlines the duties that are typically performed by the jobholder. These duties are not the only duties required by the job and management might assign additional duties from time to time.

Requirements

  • Diploma in Hotel Management, Accommodation Services or other related fields
  • 3 Years of experience in a 5-Star luxury hotel Housekeeping Supervisory role
  • Demonstrated previous experience in a luxury hospitality environment
  • Ability to work standing and walking for extended hours
  • Ability to effectively communicate with others in English
  • Ability to lead the Housekeeping team
  • Experienced in overseeing and directing a small team
  • Experienced in motivating and guiding Housekeeping team members
  • Competent in correctly ensuring policies, processes and standards are implemented and applied in the Housekeeping team
  • Ability to improve Housekeeping and related service effectiveness and efficiency
  • Ability to monitor and ensure compliance with health, safety, security and other legal requirements in Housekeeping team
  • Proficiency in Microsoft office applications at intermediate level
  • Demonstrates high levels of resilience in demanding environments
  • Ability to establish strong relationships with people from different backgrounds

To apply for the position, please forward a motivational letter and an updated CV  to jobs@krugershalati.com

**Please note that only successful candidates will be contacted. Should you not hear from us within 21 working days – consider your application unsuccessful. Kruger Shalati reserves the right not to fill the position, to postpone or re-advertise the role. Preference will be given to Kruger Land claim beneficiaries.

Closing date for application is end of business 24 May 2021 If you did not receive a response regarding your application within 2 weeks, please consider your application unsuccessful.

RESERVATIONS AGENT

Location: Skukuza, Kruger National Park, South Africa


Apply Now
Job level: Junior | Type: Permanent | Company: Kruger Shalati

More about the position

Job description

Reporting to the Reservations Manager, the reservations agent is responsible for ensuring that all reservations calls, emails and requests are followed up on time and ensuring maximum guest satisfaction, whilst still maintaining the correct Hotel Standard Operating procedure and policies.

The reservations agent is also responsible to ensure that all information taken from guests; as well as other hotel specific information, such as rate codes are inserted correctly onto the system to ensure data accuracy and minimal adjustments to revenue.

Duties: 

  • All agents will report on time for duty and ready to start work at their scheduled start time – 07:30
  • Emails are checked on a daily basis and prioritised and completed according to the date received and action needed. The turnaround time is 4 hours.
  • Telephone will be answered within 3 rings and according to the hotels policy
  • Reservations requests will be inserted according to the correct policy
  • All new reservations are inserted correctly into the system with correct confirmations supplied to the guest or agents within 4 hours
  • All reservation amendments or cancellations are also completed correctly within the turnaround time
  • No shows and cancellations are reported on a daily basis and charges raised are controlled
  • Every reservation must be taken as an opportunity to sell and it is the reservations agent that must use their product knowledge to close the sale
  • Upgraded room types must be sold to every guest
  • Selling of Spa treatments, Safari walks and Private Game Drive Vehicles is essential for every booking
  • Call conversions from the reservations department must be maximised, no sales must be lost
  • Follow up on outstanding vouchers and payments before guest arrive
  • Guarantee all bookings should the hotel be forecasted over 85%
  • Ensure that before the end of shift all replies still waiting are less than 4 hours old; any outstanding responses to be actioned before closing the shift
  • Transfers will be booked through the hotel’s preferred suppliers
  • Assist the reservations manager where it may be deemed necessary.

Requirements

  • Matric
  • Excellent communication skills
  • 1 years reservations experience
  • Experience with booking systems, in particular ResRequest or Protel is a huge bonus
  • Hospitality background
  • Excellent understanding of English – both speaking and writing
  • Excellent computer skills

 

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to jobs@krugershalati.com


**Please note that only successful candidates will be contacted. Should you not hear from us within 21 working days – please consider your application unsuccessful. Kruger Shalati reserves the right not to fill the position, to postpone or re-advertise the role. Preference will be given to Kruger Land claim beneficiaries.