RECEPTIONIST
Remuneration: Negotiable DoE
Location: Skukuza, Kruger National Park
Job level: Jnr/mid
Type: Permanent/ three Months Contract
Company: Kruger Shalati
Job description
A new and unique luxury hotel in Skukuza is seeking a hotel receptionist. The hotel is situated in a
unique setting in one of the world’s most iconic national parks – with lions, leopards and elephants as
your neighbours – if this excites you, and you are an organised, smart and enthusiastic individual this
might just be your dream job.
Tasks (include but not limited to):
- Check in and check-out of guests
- Ensure accurate billing
- Make travel arrangements for sightseeing and tours if relevant
- Receive, store and deliver luggage and mail
- Relieve night audit when necessary
- Perform office duties
- Take guests’ details and allocate their rooms
- Talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests
- Inform guests of the hotels services and facilities, policies and procedures
- Provide tourist information to guests
- Make reservations for sightseeing tours, restaurants, the cinema and any other
- Deal with enquiries and requests from guests
- Take messages for guests
- Finalise guests’ bills and issue receipts upon payment
- Perform cashier duties and exchange foreign currency
- Place guests’ possessions in a safe if requested
- Coordinate the cleaning of guests’ personal laundry and room service deliveries
- Follow in-house procedures to help ensure the security of guests and employees
- Perform general secretarial duties, such as preparing correspondence and attending to incoming
calls
Education:
- Grade 12 or equivalent
- Accommodation Certificate/ Hotel School diploma is advantageous
Work experience:
- At least 2 years’ previous experience in the same or similar position in a 4/5 star hotel
- Familiar with all duties and procedures in Front Office Department
- MS Office (Word, Excel and Email) is essential
- Third language is advantageous
Other:
- Friendly and service orientated
- Reliable, responsible and dependable to fulfil obligations
- Excellent communication skills
- Attention to detail
- Willingness to lead, take charge and offer direction
- Ability to multitask
- Show initiative by taking control of task
To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to jobs@krugershalati.com . Please indicate if you are a Skukuza land claimant with the group name and group number.
**Please note that only successful candidates will be contacted. Should you not hear from us within 21 working days – please consider your application unsuccessful. Kruger Shalati reserves the right not to fill the position, to postpone or re-advertise the role. Preference will be given to Kruger Land claim beneficiaries.
